Website terms and conditions of use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

IMPORTANT: THIS WEBSITE IS FOR THE USE OF BUSINESSES ONLY. WE SUPPLY GOODS AND SERVICES TO BUSINESSES ONLY. IF YOU ARE A CONSUMER YOU SHOULD NOT BE USING THIS WEBSITE. IF YOU ARE A CONSUMER YOU SHOULD STOP USING THIS SITE IMMEDIATELY.

IF YOU ARE USING THIS SITE ON BEHALF OF A BUSINESS, COMPANY, ORGANISATION OR OTHER LEGAL ENTITY:

  1. YOU WARRANT AND REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH BUSINESS, COMPANY, ORGANISATION OR ENTITY TO THESE WEBSITE TERMS AND CONDITIONS, AND
  2. THE PHRASES “YOU” AND “YOUR” SHALL REFER TO SUCH BUSINESS, COMPANY, AND ORGANISATION OR ENTITY, AS WELL AS YOURSELF.

  • WHAT'S IN THESE TERMS?

    These terms tell you the rules for using our website https://www.exclaimer.co.uk ("our Site").

  • WHO WE ARE AND HOW TO CONTACT US

    https://www.exclaimer.co.uk/ is a Site operated by EXCLAIMER LIMITED ("We"). We are registered in England and Wales under company number 04938619 and have our registered office at Alpha House, 9-11 Alexandra Road, Farnborough, Hampshire, GU14 6BU. Our main trading address is Alpha House, 9-11 Alexandra Road, Farnborough, Hampshire, GU14 6BU. Our VAT number is GB 258283380.

    To contact us, please email sales@exclaimer.co.uk or telephone our customer service line on 01252531422 or send a letter Alpha House, 9-11 Alexandra Road, Farnborough, Hampshire, GU14 6BU.

  • TRADING HOURS AND RESPONSE TIMES

    Exclaimer’s office hours are 09:00 – 17:30 UK time (Excluding DST) and the office is open every day other than a Saturday, Sunday, bank or public holiday in England.

    All orders and quotations received are acknowledged by email. We will aim to respond to all customer emails within one (1) working day but this is an estimate only and time shall not be of the essence for responding to requests.

  • CUSTOMER SATISFACTION

    Customer satisfaction is our number one priority. If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any goods or services that you bought from Exclaimer Limited then please contact us immediately on 01252531422 or by email help@exclaimer.co.uk

  • BY USING OUR SITE YOU ACCEPT THESE TERMS

    By using our Site, you confirm that you accept these terms of use, that you are a business and that you agree to comply with these terms.

    If you do not agree to these terms and you are not a business you must not use our Site.

    We recommend that you print a copy of these terms for future reference.

  • THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

    These terms of use refer to the following additional terms which may apply to you:

    • Our Licence Terms and Conditions which will apply when you purchase any goods or services. We will provide you with a copy of such terms prior to finalising any agreement to supply goods or services to you.

    • Our Privacy Policy https://www.exclaimer.co.uk/company/privacy-policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

    • Our GDPR compliance statement https://www.exclaimer.co.uk/company/gdpr which sets out what Exclaimer Limited have done to ensure we are compliant with the new GDPR legislation.

    • Our Cookie Policy https://www.exclaimer.co.uk/company/cookie-policy which sets out information about the cookies on our Site.

  • WE MAY MAKE CHANGES TO THESE TERMS

    We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.

  • WE MAY MAKE CHANGES TO OUR SITE

    We may update and change our Site from time to time to reflect changes to our products and services, our users' needs and our business priorities.

  • WE MAY SUSPEND OR WITHDRAW OUR SITE

    Our Site is made available free of charge.

    We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

    You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  • YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@exclaimer.co.uk.

  • HOW TO MAKE AN ORDER

    You can purchase an Exclaimer product/ service by using one of the following methods:

    • ordering online through Exclaimer payment portal;

    • providing a signed Purchase Order (PO);

    • signing and returning a quote sent to you from a dedicated Exclaimer sales representative; or

    • sending an email confirmation to Exclaimer sales.

    Si vous passez une commande avec Exclaimer, ces termes et conditions s’appliqueront.

  • CHECKING AND CORRECTING

    It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to submission of your order. If however you realise that you have made a mistake then do call us on 01252 531422 and we will see whether it is possible to intercept the order before it is accepted by us. Once an order has been accepted by us we are under no obligation to accept any amendments to or cancellation of the order other than in accordance with any separate terms applicable to the relevant order.

  • ORDERING ONLINE

    The Exclaimer online order system encrypts all your personal information including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This is intended to ensure that information passed between your computer and this Site cannot be read in the unlikely event that it is intercepted by someone else but we cannot guarantee and give no assurances that such information will not be intercepted or accessed by any third party.

  • TVA

    Our prices (including delivery charges where applicable) do not include VAT which is chargeable at 20% in the UK. VAT is also chargeable (at 20%) on all goods shipped to EC countries unless customers provide their VAT / tax number on headed paper or an official document. When a user in an EC country, other than the UK, provides a valid VAT number than the ‘Total Exc. VAT’ applies.

  • HOW YOU MAY USE MATERIAL ON OUR SITE

    We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    Unless we otherwise agree in writing you may not use or exploit the content of our Site for any commercial purpose other than for considering and purchasing any goods or services.

    You must not copy, adapt, modify, or amend in any way any of the content of our Site and you must not copy any illustrations, photography, video or audio sequences or any graphics from our Site.

    Where we consent to the use of our Site for additional purposes our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

    If you print off, copy, use, download, adapt, or modify any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  • DO NOT RELY ON INFORMATION ON THIS SITE

    All and any information about the products on this Site is provided by Exclaimer Limited in good faith. The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

    Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

  • WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

    Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    We have no control over the contents of those Sites or resources.

  • EMAILS

    When you use this Site we may have cause to communicate with you by email.

    Nos e-mails (y compris leurs pièces jointes) peuvent contenir des informations confidentielles ou protégées par la loi, qui ne sont destinées qu'à être lues que par une personne ou un groupe particulier de personnes.

    Si vous constatez ou s'il est raisonnablement évident que vous n'êtes pas le destinataire d'un e-mail que vous avez reçu, veuillez noter que toute divulgation, copie, diffusion ou utilisation ultérieure de cet e-mail (et de ses éventuelles pièces jointes) est interdite et peut être illicite.

    Si vous n'êtes pas le destinataire prévu d'un e-mail ou d'une pièce jointe, veuillez en informer immédiatement l'expéditeur, puis supprimez l'e-mail d'origine reçu, ainsi que ses pièces jointes, sans en faire de copie ni l'utiliser d'une quelconque manière.

  • EMAIL LIABILITY

    Pour de nombreuses raisons, il est impossible de certifier que les e-mails transmis sont sécurisés ou sans erreur. Les informations peuvent en effet être interceptées, corrompues, perdues, détruites, retardées, incomplètes ou contenir des virus.

  • YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT

    Les e-mails et les fichiers qui y sont joints ont été vérifiés à l'aide d'un logiciel de détection de virus avant leur transmission. Toutefois, Exclaimer Limited décline toute responsabilité en cas de perte ou de dommages pouvant être provoqués par des virus, d'autres codes pernicieux ou des actions de tiers.

  • PROVISION OF INFORMATION ABOUT PRODUCTS

    All and any information about the products on this Site is provided by Exclaimer Limited in good faith. The information on this Site is not warranted to be complete or up to date and may be altered without notice at the discretion of Exclaimer Limited.

  • OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    General

    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services to you which are set out in our Licence Terms and Conditions

    Exclusions and limitations:

    • We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.

    • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

      • use of, or inability to use, our Site; or

      • use of or reliance on any content displayed on our Site.

    • In particular, we will not be liable for:

      • loss of profits, sales, business, or revenue;

      • business interruption;

      • loss of anticipated savings;

      • loss of business opportunity, goodwill or reputation; or

      • any indirect or consequential loss or damage.

    • This Site is for business uses only and not for private or individual use and we will have no liability (including under tort and for negligence) to any users of our Site who are using it for private or personal use.

  • HOW WE MAY USE YOUR PERSONAL INFORMATION

    We will only use your personal information as set out in our https://www.exclaimer.co.uk/company/privacy-policy

  • RULES ABOUT LINKING TO OUR SITE

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our Site in any website that is not owned by you.

    Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    If you wish to link to or make any use of content on our Site other than that set out above, please contact help@exclaimer.co.uk

  • WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

    These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  • OUR TRADE MARKS ARE REGISTERED

    Exclaimer is the trademark of EXCLAIMER LTD. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under.